Services and expertise
It's not unusual for business and IT to have different views of how well IT serves the business. This means that an IT assessment can be misleading and alignment and governance can become unrewarding activities of project prioritisation in some annual planning cycle. We can make assessments a frequent and shared experience and alignment and governance a dynamic key control point for the business. Our aim has always been to achieve improved business outcomes through IT service excellence. As a result of our research we have also developed a service-based IT management framework that leads to better business outcomes right now and which will also be just as appropriate in the context of emerging and future technologies. Our approach and the management framework are grounded on our real experiences, the experiences of others, the true relationship between business and IT, the perceived inadequacies of the current IT delivery model, and the direction of developing technologies. We can help you to implement an IT management system that incorporates the key components of this approach tailored specifically to the needs of your organisation. The key components, and services, are:
Assessment of business needs and IT services
Assessing the IT services in relation to the business needs: a shared activity which presents opportunities for improving IT services and success rates right now and into the future world of business and IT.
Alignment of IT services with the business need
A service based IT management framework offers the prospect of 'total alignment' and a broad canvas of opportunity for the continuous improvement of the business and IT services.
Business governance of IT
IT governance is often a committee activity to prioritise and approve the investment portfolio but using a service based IT management framework the business governance of IT becomes a dynamic process and a key control point for the business.
Multi-dimensional change management and project recovery
IT methodologies are based on the Deming Cycle whereas our new IT management framework is based on the true relationship between business and IT. Those delivering and deploying business solutions need to understand the differences or the project is likely to fail.
Our other services:
- Service excellence, lean management and six sigma
- Service excellence and self-adaptive/self-managing systems
- Service excellence and IT strategy
- Service excellence and the brand
- Service excellence, up-sizing and down-sizing
- Service excellence, restructuring and organisational development.
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